Effective Date: 9th December 2024
Resolut Businenss Solution Ltd.(Resolut) is committed to protecting the privacy and security of our users' personal data. This Privacy Policy outlines how we collect, use, store, and share your information when you use our services. By using Resolut, you agree to the terms outlined in this policy.
1. Information We Collect
We collect personal information to provide and improve our services. The types of data we collect include:
a. Personal Information
- Full name
- Date of birth
- Contact information (email address, phone number)
- National ID/passport number or any other identification required for verification
b. Financial Information
- Bank account details
- Transaction history
- Loan repayment details
c. Device and Usage Information
- IP address
- Device type and operating system
- Log data (e.g., access times, pages visited)
d. Other Information
- Feedback or inquiries submitted to our support team
2. How We Use Your Information
We use your information to:
- Verify your identity and enable account creation.
- Process transactions and loan applications.
- Send transaction notifications and updates.
- Provide customer support.
- Analyze usage trends to improve our services.
- Comply with legal and regulatory requirements in Ghana.
3. How We Share Your Information
We do not sell your personal information to third parties. However, we may share your data with:
- Regulators: When required by Ghanaian laws or regulations.
- Service Providers: Third parties who assist with payment processing, identity verification, or technical support.
- Business Partners: When necessary to offer integrated services.
- Law Enforcement: When required to comply with legal obligations or protect against fraud or other unlawful activities.
4. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or destruction. These include:
- Encryption of sensitive data.
- Regular security assessments.
- Restricted access to personal data.
5. Data Retention
We retain your personal data as long as your account is active or as required to comply with legal, regulatory, or contractual obligations.
6. Your Rights
Under Ghanaian data protection laws, you have the right to:
- Access your personal information.
- Correct or update inaccurate data.
- Request deletion of your data (subject to regulatory requirements).
- Withdraw consent for data processing, where applicable.
- To exercise these rights, contact us at hi@resolutfinance.com.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your user experience, analyze usage patterns, and provide personalized content. You can adjust your browser settings to disable cookies; however, this may affect service functionality.
8. Children’s Privacy
Resolut is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
9. Updates to This Privacy Policy
We may update this policy from time to time. Changes will be communicated through email or app notifications. Continued use of our services constitutes acceptance of the updated policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
- Email: hi@resolutfinance.com
- Phone: +233 54 010 8831
- Address: Weija Bortianor,Plot No. 7b Cluster 6 Dunkunah, Ghana
By using Resolut, you acknowledge that you have read, understood, and agree to this Privacy Policy.